Seven points for powerful debating

The Presidential Debates 2012 have valuable pointers for sales presenters

by Peter Watts

If you cross chess with WWF wrestling, throw in battle strategy and forensics, then mix in the disciplines of public speaking, you get debate.

Based on what we’ve just seen during the 2012 Presidential Debates, here is The Presenters’ Blog list of the top seven things to be aware of in order to raise your debating game:

Answer the question on your own terms

During the debates we saw enough framing to raise an Amish barn. Time after time, both candidates pivoted debate questions around to their own talking points. For example, when President Obama was asked about Libya during the Foreign Policy Debate, he replied that the solution was all about “nation building”. Under this heading he included education, health, and a stable economy, and from there he pivoted neatly to how that was exactly what he was delivering to America. It might seem transparent when you see it written down, but on the debate floor it works. It’s time honored and essential.

You are NEVER above the fray

Trying to keep a lofty distance above all this messy debating is a strategy that never works, as President Obama so heftily discovered during the first 2012 debate. If you are on the stage, prepare to engage. You can show a profusion of emotional responses, as Joe Biden so fabulously did during the VP’s debate, but you can never show nose-in-the-air aloof.

Don’t whine

There may be debate rules in place, but if you think your opponent is overstepping them, then tell that straight to your opponent, straight to their face. The moderator will then step in to support you. Mitt Romney however made the mistake of taking his complaints direct to the debate moderator instead. The effect was of a small child running to Mom or Dad and whining that the other kid wasn’t playing nice.

Have a key message

Always have a key message and return to it as frequently as possible by as many routes as possible. Governor Romney showed us a masterclass in key messaging during Debate One, when somehow, almost all lines of discussion seemed to lead directly to “small business”.

Techniques work well when only used once

During Debate Two, we commented on the use of rhetorical techniques. The Romans called them the “hidden darts”; fabulously powerful, but only effective when kept, as the name suggests, hidden.

If you use a technique of rhetoric once only, then it will sit in your speech as an elegant jewel. If you use the same technique twice, the audience will recognize the repetition. Use it a third time, and not only will the audience recognize it, but your opponent will be ready with a kill shot.

During the first debate, Governor Romney used the technique of listing-off the points he would discuss during his answer. There would always four points in his list, and the fourth would be the pivot-point back to Small Business. By Debate Three, President Obama was ready for him. As Romney finished the list, predictably landing on “small business”, the President fired-back with a list of his own, detailing everything the Governor had ever done that had harmed small business, and then neatly pivoting back around to the President’s own talking points. Aim, fire, dead.

Planning and preparation are everything

More than anything else, the debate pointed up the importance of not only planning your own strategy, but also mapping out the likely strategy of your opponent. If we take the example of the President’s Debate Three kill shot to Governor Romney’s pivot on small-business, that kill-shot was the result of close observation of the Governor’s techniques, and where he would most likely attempt to go with them.

Keep it current

Under that same prep and planning heading, we see the importance of being up to date, not just on your own press releases, but  on your opponent’s. On the day of Debate Three, the Romney camp started making noise about increased spending on the navy. The Obama camp anticipated the topic would be dropped into the debate by Romney, and what was the planned response?

It was the brilliant “horses and bayonets” retort that went on to become the night’s most tweeted comment.

The Third Presidential Debate 2012. Analysis and Commentary. And Who Won?

by Peter Watts and Gavin McMahon

Up till tonight, it was one round each.

Both candidates had proved themselves. Governor Romney had shown himself an admirable debater when the battleground was formed of facts. He had shown himself credible as the next CEO of United States of America Inc. President Obama meanwhile had delivered the debater who could stir the passions. His greatest challenge had been to overcome his alter-ego as Professor and deliver Presidential. He achieved it.

That’s not to say it’s all been bouquets. There have been brickbats too. We’ve had the snoozefest of President Obama’s comatose comments during the Domestic Affairs Debate, and were then entertained by the binders full of blunders that opened during the Town Hall Meeting.

Tonight was the final round……

So who flourished in Florida?
Did the Sunshine State shimmer on someone’s parade?
Who was….. the strongest debater?

Gavin:
I’ll start by saying this wasn’t a fair fight. There’s a big difference between knowing your subject and learning your subject. I’d imagine that this was the debate Governor Romney looked forward to the least, and President Obama the most. Talking about action and fact is a strong position when things are going well. Obama generally did this. Words like we did and we are, are stronger than we should. The subject of foreign policy is high ground for Obama, and he had it all night.  Romney frequently had to make his positions seem the same, but with woulda-coulda-shoulda differences. To which Obama could frequently respond, with variations like, “I am pleased that you are now endorsing our policy.”

Obama practiced debate ju-jitsu all night — which he did very well. In response to Romney opinion about increasing the size of the Navy, Obama responded with a clever and well positioned rejoinder, “You mentioned the Navy and that we have fewer ships than we had in 1916, well Gov we also have few horses and bayonets.” It was a nice rhetorical comparison that made Romney seem outdated and misinformed.

He did it again when he compared his first foreign trips to Romney’s (which have been documented as gaffe-prone) “I went to Yad Vashem, the Holocaust Museum, to remind myself of the nature of evil and why our bond with Israel will be unbreakable.”

These and other comparisons let Obama credibly claim the central question of the night. “The central question is who is going to be credible to our allies and enemies.” In debating, pitching, selling, if you can define the frame by which the decision will be made, you win.

Peter:
Tonight could have gone either way, and when Governor Romney won the coin toss to go first, a subtle part of the power balance moved into his favor. When the first question turned out to be on Libya, which is currently the weakest topic for the President, the balance moved decisively into his favor. This was a chance to get his opponent on the back foot from the word go.

So what went so very wrong for the Governor?

To understand why Mitt Romney found himself so frequently on the ropes tonight, it’s necessary to look back over the past 12 months. There has indeed been a degree of the etch-a-sketch to many of his pronouncements, which in fairness, has been thrust upon him due to the necessity of initially appealing to one electorate during the GOP primaries, and then having to broaden that appeal to a wider and more disparate national audience. The President seized upon that weakness and ripped it apart live on national television.

The first signs of trouble were concealed in the early Obama sound-bite that America needs “strong and steady leadership, not wrong and reckless leadership”. This would turn out to be Obama’s key message, returning to it frequently as he laid out examples of Mitt Romney’s changed positions on multiple issues.

Romney’s response was weak, but also underlies his debate strategy. Referring to himself, he stated: “Attacking me is not on the agenda.” It was an attempt to rise above the debate. It was an attempt to strike a tone of consensus. All it achieved was waving a rather large white flag into the face of an already charging bull.

Both candidates frequently pivoted away from the subject of Foreign Affairs and headed back into Domestic Affairs. One such pivot yielded what for me was one of the President’s finest lines: “You seem to want to import the foreign policies of the 1980s, just like the social policies of the 1950s and the economic policies of the 1920s.” This line also set the President up well for the first of several pivots to the topic of women, a key demographic in the undecided electorate.

In past debates, we’ve noted that Mitt Romney favors four-point lists as a speaking tactic, where the fourth point on the list will normally be his key talking point, and during the first debate, that key talking point was Small Business.

Tonight he returned to that key talking point, but sadly the President’s team had seen it coming and the President was uncannily ready with a list of negatives about Governor Romney’s record on exactly that subject.

This was another strong element working in the President’s favor: Incredible preparation and planning concerning both his own strategy, and his opponent’s.

Governor Romney did attain the occasional moment of glory. In particular, I thought his response “America has not dictated to other nations. America has freed other nations from dictators” was both clever and stylish. Sadly though, it was his only such moment.

It was an Obama victory tonight. And a victory that pointed up the importance of not just passion, but planning and preparation.

 

Debating the Presidential Debate. This week: Rhetoric

by Peter Watts and Gavin McMahon

Writing with Gavin over at the “Make A Powerful Point” blog, our continuing examination of the Presidential Debates. This week: Rhetoric

make a powerful point

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Over $1.1billion has been spent so far on this year’s presidential debate. The American public, tired of two wars, a recession and a flagging economy is also suffering from campaign fatigue. There’s an outcry against political rhetoric. Yet it’s rhetoric that moves the needle. Witness the debate in Denver where a surging Obama came up short, and a once DOA candidate has come back to life. Early on, Romney responded to Obama saying, “let’s look at policies as opposed to rhetoric.” Lovers of irony everywhere should appreciate this comment. The debate was chock-full of rhetoric.  So instead of looking at policy, let’s look at rhetoric. Specifically the rhetorical devices that both used.

“Gov. Romney doesn’t have a five-point plan; he has a one-point plan. And that plan is to make sure that folks at the top play by a different set of rules.” This phrase opened up Obama’s response to…

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The Presidential Debates: Round 1. Our Analysis

by Peter Watts and Gavin McMahon

The showdown in Denver. To our right, in the red corner, wearing a red tie and US flag pin, Presidential hopeful Mitt Romney. To our left, in the blue corner, wearing a blue tie and US flag pin, President Barack Obama. If you are looking for insightful political analysis, if you (still) need to decide who you’re voting for, you’re in the wrong place. Go to CNN for that. If you believe that watching smart, well-prepared, talented people debate issues in the race for the highest office in the land can teach you a thing or two — how to present, pitch for business, sell. Then read on.

The Run-up

Medialand, Punditville and the Twitterverse have been buzzing with expectation. According to polling, the majority of the country has decided, leaving only 4% undecided. Each candidate had similar goals in last night’s debate: Appeal to the undecideds (especially in the battleground states) and motivate the already decided to get up and vote. Two conversations with the American public matter: the one that frames or reframes the way voters see the world, and the one that moves them to action. Obama, carrying a lead, had the goal of doing no harm. Conventional wisdom dictated that Romney had not only do no harm, but to also gain momentum for swinging the race to his favor.

For each candidate, we’ll take an example of the elegant, the obvious, and the ugly.

The Elegant

Gavin on Obama

Obama’s best turf, I thought, was healthcare. But I will single out a particular exchange, on social security and entitlement reform, where the President had his strongest moment. He summarised by looking directly to camera, speaking, and engaging the audience. “If you’re 54 or 55, you might want to listen.” He went on to make a very clear statement, in plain language. “I don’t think vouchers are the right way to go…” contrasting his view of medicare with his opponent’s proposals. He then summed up with a little verbal seasoning, “I have become fond of this term, Obamacare.” That line, and the way he delivered it, drew a little laugh from the moderator and showed his human side. It was content free, but charming and disarming, a little verbal jiu-jitsu on a word that is often used by his opposition as an insult. The lesson for all of us? Always remember who the audience is. Engage them. Be Real.

Peter on Romney

Interestingly, I thought Romney also had his finest moment on healthcare. He also had his worst, which we’ll come to later.

For health care it was Romney’s turn to have the first say. He started with speaking about real people whom he had met and who were suffering. It’s an effective technique, and both candidates used it. Romney’s people however, most always seemed to be living in swing states. He clearly had his audience in mind. From here he moved into what became a signature Romney technique throughout the debate, listing his points. Points 1, 2, 3, and 4. It was point four that brought him squarely to, Small Businesses. This seemed to be Romney’s key talking point, and in most exchanges he logically segued to it. My third reason for picking out this moment was that he then linked across to all the other things the President could have focussed on during his first year in the White House, and by doing so diminished the achievement represented by ObamaCare.

Finally however, the reason Romney gets full points, was that he ended  with talking about his pride in how he created the Massachusetts health care program while he was that state’s Governor, and strongly framed it as being an example of cascading more power to the states.

The Romney team had identified “RomneyCare” as being an achilles heel Obama would go for, and through framing it as States Rights, Romney  took the sting out of some of Obama’s best lines.

That was the elegant. How about some examples of the obvious?

The Obvious

Gavin on Obama

Most of the Obama side of the debate was workmanlike. He answered questions, and then segued swiftly if not elegantly to his talking points. He explained more than connected. A typical moment was his summary of the first segment on taxes.

Peter on Romney

I’ve mentioned Romney’s habit of listing-off his talking points. Those talking points create a logical path of stepping stones, leading to point 4, which normally had something to do with small business. Like all techniques, it shouldn’t be overdone or it becomes obvious, and eventually annoying.

And finally, the ugly, where there was no answer to the question, but a brazen attempt to answer their own question rather than the one that was asked.

The Ugly

Gavin on Obama

Obama started the night poorly answering the jobs question. Prior to the debate, Obama’s strong point on the issue was who would handle taxes better.  He moved the jobs question quickly to a discussion on taxes, and then lost me and I am sure thousands of others in an unclear explanatory monologue of numbers and percentages. In that, he got professorial, and went in to a back and forth he said she said about Romney’s $5 Trillion tax cut. 78% of adults in the U.S* don’t know the difference between a billion and a trillion. It’s just a big number. The lesson to be learned here  — When you’re talking numbers, you have to make them relevant. He got close saying that his opponents bill would add $2,000 to every middle class voter. But pound it home by saying that’s a vacation you can afford. A down-payment on a new car. Putting of fixing up the kitchen for another year.

*Actually it isn’t true! In fact, it’s completely made up. But it seems right. It’s just a big number with lots of zeros. I know one is bigger than the other, but after that, I go into math class mode, and my brain quietly shuts down. Audiences do exactly the same thing.

Peter on Romney

For the ugly with Romney, it’s back to health care and an example of seizing defeat from the jaws of victory. There was a noticeable moment when the President, de-fanged by Romney’s unexpected embrace of the Massachusetts health plan, suddenly had the wind in his sails.

Romney made the mistake of moving the frame to portray the President as having been non-bipartisan during the health care debates, by contrast to the Massachusetts debates. As Romney attempted to represent the Republican-led Congress as being the nice people seeking consensus however, Obama smiled. He was back into his old form. Romney had pushed the frame too far and lost credibility. The secret to good framing is that there needs to be at least a basis of logic in there somewhere, and this frame didn’t!

Our concluding comments

Obama was in ugly mode for most of the debate. When he spoke directly to camera, summed up and concluded, he was good. Unfortunately for him, that was rare. Mostly he took on the role of explaining.

Romney however, had a great evening. He appeared calm, in control, and from his first answer, fully in command of the facts and the frame.

On the downside, he came across as being aggressive at times. When there is a debate with rules about timing, one should really stick to them.

What did you think?
The TwitterVerse certainly had it’s say last night. What did you think to the debate? Post a comment and come join the conversation.

About us:


Gavin is a founding partner at fassforward consulting group. He blogs about PowerPoint, Presenting, Communication and Message Discipline at makeapowerfulpoint.com. You can follow him on twitter @powerfulpoint.

Peter is a writer, trainer, and speaker on all aspects of Presenting. He coaches business executives in how to be at their best when on their feet. His bi-weekly blog, The Presenters’ Blog, examines core disciplines of public speaking and looks at how those disciplines are being illustrated by new stories around the world. You can follow his Twitter feed on @speak2all


A Note about bias. Neither of us can or will be voting in the US elections, but, like all humans, we have biases. We will try to look at the debates purely from a point of view of speaking, messaging and presenting, to see what the rest of us -— those that will never run for President, can learn.

Romney tax trap: The power and the pitfalls of tropes

Don’t trip over your tropes when presenting. Use them instead

by Peter Watts

Tropes are powerful magic. Think of them as cultural storylines with entire value sets and back-stories ready-made for easy access. Taking advantage of a trope allows us to cast ourselves heroic, or patriotic, or wise, or kind, or any other persona we choose.

When we work within a trope, our words and actions are re-interpreted through the lens of the trope. When deployed well, they attach glory. When tripped over, a trope can turn the noblest intentions on their heads.

Tropes can be long established. For example, Robin Hood has become a trope. Invoke Robin Hood and your audience interpret your message through the age-old context of the noble renegade, who takes from the rich to give to the poor.

At the same time a smaller portion of your audience might start to think of men in tights! For this we can thank Mel Brookes. A trope hijacked with sufficient force will morph into something new. In the case of the Robin Hood trope it has started to symbolize vaguely cross-dressed humor.

Tropes can be tricky affairs. I’m fascinated by their diversity and potential. As a child growing up in the UK, I used to watch a lunchtime children’s program called Mr Ben. In it, the hero, a respectable British gentleman, in plain dark suit and bowler hat (spot the trope!), would visit a magical costume store. He would change into a costume, and the whole world would change around him to match the costume, complete with ensuing adventure. Tropes provide the Mr Ben costume changes of the presenter’s world.

Take a look at some of the wonderfully diverse cast of trope characters available. Feel like slipping into one of them?

Good speech-writers, speakers, and image makers will all be aware of the terrific power of tropes. They script from within narratives that work for their candidates, while attempting to trip opposing candidates into tropes that are damaging.

Sometimes, the speechwriter doesn’t need to do anything at all, because sometimes the inept opponent can be relied on to do all the hard work for them.

That’s what is happening to Mitt Romney through his self-inflicted tax disclosure wounds, or rather, lack of disclosure. Romney has placed himself firmly into the grip of a trope trap of his own making.

Allow me to explain:

By way of background to the trap, Mitt Romney has spent the last few weeks fighting off requests that he release income tax records, a fairly standard part of an election process, and one in which all potential Presidents participate, most of them willingly and generously. Romney’s refusal to divulge anything except the barest minimum of information is now feeding speculation about what he’s trying to hide.

This is an election season, and it’s a part of the political cycle when political tropes surge to the foreground. Few of them are good. Check out, for example, this trope definition of the sleazy politician.

For any politician with even the tiniest hint of tarnish attached to them, a large section of the viewing audience start to suspiciously view that politician’s every move through that tarnished trope.

In the case of Romney’s self-inflicted tax issues, they can now add “evasiveness” to the trope….

And they can follow it up with “money”……

And finally, for good measure, it’s “tax money”!

Suddenly that tarnished trope takes a turn for the tricky. It wraps itself around it’s victim. It squeezes, and the harder the victim struggles, the tighter that squeeze becomes.

That squeeze showed itself this week during Romney’s speech to the Veterans of Foreign Wars, a key electoral group.

Here is the line from the speech that came to dominate media attention. It’s a section where Romney demands the White House investigate accusations of classified information being leaked. He is picking up on a theme introduced by Senator John McCain several weeks ago.

“…….it is unacceptable to say, ‘We’ll report our findings after Election Day.’ These are things that Americans are entitled to know – and they are entitled to know right now. The President owes all Americans a full and prompt accounting of the facts.”

Romney wanted to sow seeds of doubt about White House leaks, but instead, with the trope trap in place, the line rebounds back on him like a evil spell cast into a mirror.

“tax records…. Americans are entitled to know….. full and prompt accounting of the facts please…after the election it’s too late……tax records…..Now!”

Tropes are wonderful, playful, and powerful elements of storytelling and whether we are delivering a speech or building an image, storytelling is the all important art form.

Here’s the thing though. Tropes work best when used to build and guild from a well defined foundation. When applied to obfuscation and evasiveness however, they morph, and once in process, that morphing becomes unpredictable.

Romney is still to find his dominant narrative. Further trope traps await.

Political Attack Ads. From Romans to Romney via Building Bishops

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by Peter Watts

Are negative “attack ads” examples of valid public speaking, or just political porn?

2000 years ago, the Roman speakers Cicero and Quintilian both described techniques similar to attack ads. They detailed multiple methods for mobilising audiences through playing on negative themes. Quintilian recommended the whole process with the words “Man is most moved by that which he fears the most”.

The idea is that nothing gets an audience moving quite like getting them riled, so when it comes to attack ad tactics, perhaps the Roman masters would “approve this message”.

1000 years on from the Romans and the same theme is running through that early PR and advertising form, religious architecture. If you enter the medieval Abbey of Moissac in southern France then you are met by eye-level carvings of newly deceased sinners having their eternal souls ripped from their mouths by grinning demons. Next stop, sulphur lakes of Satan. Now that’s what I call an attack ad!

Here however is where attack ads depart from rhetoric. Keep casting your eye up the soaring Moissac portico and you’ll see that in the middle there are illustrations of the life well lived, and then towards the top, of how the souls of the faithful are escorted by lute-playing angels on upwards to heaven. Everybody after-lifes happily ever after.

After motivating the change at the bottom of the doorway, the actions to be taken are illustrated in the middle, and then the heavenly benefits of the change are demonstrated at the top.

Cicero and Quintilian advocated the same idea. Fine to get your audience initially jumping, but then move through argument and logic to demonstrate fully worked solution complete with concluding benefits.

This is where the attack ads miss the point. They deliver the soul-ripped-out-past-the-nostrils stuff, but leave the audience flailing in polarised passion with no credible solution beyond “This guy sucks”.

It’s one thing to whip-up your audience, but another to leave them thirsting for nothing more constructive than to start whipping someone else.

What are your thoughts on political attack ads? What effects will they have on your voting behaviour?

Santorum out. But can Romney learn to like himself?

by Peter Watts

The personal characteristics that enable others to believe in us the most, are often the ones coached out of us as being most likely to frighten the horses.

The Republican nomination process for the candidate to face President Obama this November, has demonstrated this supremely.

Candidate Rick Santorum spoke from the tightly constructed belief system of a 17th century religious fundamentalist. He knew what he stood for, and had that stand consistent. He knew his social views made him unacceptable, yet he trumpeted them through all pronouncements. The interesting result was that while we might have abhored his policies, we couldn’t help but believe the man. When Santorum spoke, we believed him. When his opponent, Mitt Romney speaks, we don’t.

Romney appears insincere. His character appears disparate and dislocated. We are shown the urban sprawl, while denied even a glimpse of the central city. What is so awful that Mitt Romney hides it from view?

The problem is that Romney has been told his wealth does not play well with the electorate. He’s been told the same thing about his Mormonism. The result is a candidate hobbled by the two defining characteristics that should be surging a Republican candidate to victory; red-blooded business success and missionary-grade religious ardour.

Romney struggles to portray himself as something he’s not, or to put it more precisely, he struggles not to portray himself as what he truly is.

We should have been hearing about Mitt-the-Merciless. Instead we get Mitt the Etch-A-Sketch; one quick shake and the policies dissolve.

While Romney flustered, Santorum flew. Santorum flew despite the fact that he knew he would never become the nominee, but still consistently put his own true self out onto the stage. Result: respect.

Mitt Romney came into the campaign as Republican heir apparent. He came into the campaign as the candidate the White House feared. And yet, while he will indeed leave the campaign as nominee, he will also leave it weakened by evasiveness and flip-flopping.

Mitt Romney is no longer a candidate the White House fears.

To speak in public with passion and integrity, your own personality attributes must lock together into a convincing narrative. Try to run away from your own true self and you’ll find your audience can run even faster! This was the strength behind Rick Santorum, and the weakness behind Mitt Romney.

Problematically for Romney, it is also the strength behind Barack Obama.

Iowa Caucuses: Battles won, Wars lost

by Peter Watts

Here come the caucuses, and I don’t mean the mountain range between Europe and Asia. This is the process by which the US Republican Party will choose the individual who faces-off against President Barack Obama in the 2012 presidential election.

The past months have seen candidates spreading their message like farmers spreading silage in the Fall; generously, fragrantly, and in every direction. Wednesday January 3rd will yield the first results in the form of the Iowa caucus.

For the Presenters’ Blog, it’s too much of an opportunity to pass-up. Every so often between now and November, when the whole process crescendos to a conclusion, we’ll drop in to see what learning points the participants have laid out for presenters.

For this first visit, I’d like to focus on two particular candidates while they are still in the race: Mr. Rick Santorum and Mrs. Michele Bachmann.

Santorum and Bachmann are hard-right social conservatives. Their demongraphic, and yes I did mean to spell it that way,  is the hardcore religious-right, an audience motivated by purity to a bible-based value set. Santorum and Bachmann have therefore competed to out-do each other in condemning everything and everyone that isn’t in straight agreement with the bible. For that matter, they’ve spent most of their time simply condemning anyone who isn’t straight.

Their focus has been to pursue a niche in the market, and make it their own. From a public speaking point-of-view they win full-marks for “know thy audience”. Here’s the danger though: In seeking to appeal specifically to one audience segment, both have lost sight of the bigger picture. They have made themselves highly electable to a specific group, while making themselves unelectable to the wider population.

Furthermore it’s possible that in future primaries such as New Hampshire, electorates could respond with a backlash specifically against these two candidates. If we reach a point where even other Republicans are motivated to go to the polls simply to reject Santorum and Bachmann, then the size of the challenge facing them in the November election becomes fully apparent.

Let’s compare their approach to that taken by two other candidates, Ron Paul and Mitt Romney. Both these candidates, while having ticked the “faith” box, have avoided elevating social values as their number one topic. Instead they have sought to merely avoid offending the values voter. By this means they remain viable to the wider electorate without unnecessarily creating opponents to their right.

So, for the first Presenters’ Blog talking point of Election 2012 I’d like to propose:

Know your audience and seek its support, but don’t do so in such a way that you create passionate opponents where they needn’t have otherwise existed

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